Terms of Service

1.Accepting these terms

These terms are an agreement between you and the provider of Moehnext (formerly Nexro) ("we"). By accessing or using the service, you confirm that you have read, understood and accepted these terms and our Privacy Policy. If you don’t accept them, please stop using the service.

2.Our service

• Checking your resume, with a score and suggested fixes (free, within the limit per 24-hour period)
• Checking how well your resume matches a job post, with suggested fixes (free, within the limit per 24-hour period)
• Creating and editing resumes in the app, and downloading your resume as a PDF (free for members)
• Tailoring your resume to a chosen job, with the tailored version as a PDF (1 credit per job)
• Career memory, interview practice, company information for interview preparation, and transferable skills analysis (free for members, within usage limits)
• Voice interview practice (open to some users during a trial)
• Saving and tracking applications, with follow-up message drafts (free)

We may add, change or discontinue features, including what’s offered for free. Temporary pauses and the rights of credit buyers are covered under "Availability".

3.No guarantee of results

The service is provided "as is". Your match score shows how well your resume fits the job post; it doesn’t predict whether you’ll be hired. We don’t guarantee that you’ll be contacted, interviewed or hired. Those decisions belong to each employer.

4.AI and accuracy

• Analysis and tailored resumes are made with AI and may be wrong, incomplete or unsuitable for some cases. Please check every change before using it
• The AI is set up not to add experience or skills that aren’t in your original resume. Where a number is needed, it leaves a blank for you to fill in with the real figure
• You choose whether to use each change, and you alone are responsible for the accuracy and use of the resume you send to employers
• Text written by AI that adds something you haven’t written can’t be used or exported until you confirm it’s true. Confirming it is your responsibility
• Sample interview answers, transcriptions and company information found on public websites may be incomplete, out of date or wrong. Please check before using them
• Match scores and resume scores are assessments to help you improve your resume. They don’t use gender, age or appearance requirements and don’t predict your chances of being hired. When the assessment criteria change, earlier results are marked as made with previous criteria and you can choose to reassess

5.Your account

Provide truthful information, keep your sign-in secure, and take responsibility for all activity in your account. Tell us right away if you think someone else is using it. One person should have one account.

6.What’s not allowed

• Uploading someone else’s resume or data without permission
• Using the service to create false documents to mislead employers
• Using fake slips or other people’s slips, or trying to get credits without paying
• Creating multiple accounts to reuse free benefits or promotions
• Scraping, reverse engineering, or trying to break into or disrupt the service
• Reselling, renting or providing the service or its results to others through your account

If we find, or reasonably suspect, any of these, we may suspend or close the account immediately, cancel related credits without refund, and take legal action.

7.Credits and pricing

• 1 credit tailors your resume to 1 job. Checking, reports and application tracking don’t use credits
• Credits are sold in packs with a one-time payment. There’s no renewal or automatic charge. Prices are as shown at purchase. We may change prices and packs without affecting credits already bought
• Credits are valid for 90 days from purchase. Expired credits are cancelled and can’t be used or refunded
• Free or promotional credits may have different validity and conditions as stated, and have no cash value
• A credit is reserved and charged when tailoring starts. If the system can’t create and save the tailored resume, or no suggestion passes our checks, the credit is returned automatically to the same credit batch (same expiry), usually right away and within about 24 hours if a system error happens during processing
• Once a tailored resume is saved, the credit counts as used, and you can open the tailored resume on that job’s page. The same job is only charged once
• Tailoring has a usage limit per 24-hour period. When you reach it, no credit is charged, and you can use the service again once that period has passed
• Credits are a right to use the service, not a deposit or stored value. They can’t be transferred to another account or exchanged for cash

8.Payments

Pay by scanning the PromptPay QR for that order in your banking app, then attach the slip. We verify it and add your credits automatically; in some cases our team checks it before adding credits. You must transfer the exact amount and check the recipient name in your banking app before confirming every transfer.

• Sent to the wrong account: we can’t check or recover money from other accounts and aren’t responsible for resulting losses. Please contact your bank
• Sent the wrong amount to our account: contact us with your order number and proof. After checking, we’ll refund any overpayment, or the full amount if no credits were added
• Slip couldn’t be checked automatically: keep the slip and try again, or contact us to check it for you
• Credits are added based on our verification, and we may reverse credits if a payment is later found to be invalid or fraudulent

9.Refunds

• You can get a full refund within 7 days of purchase if you haven’t used any credits from that purchase
• If you’ve used credits from that purchase, it can’t be refunded, but the remaining credits stay valid until they expire
• If a system error used a credit but you didn’t get a tailored resume, the credit is returned automatically. If it wasn’t returned, or the returned credit expired before you could use it, contact us and we’ll return the credit or extend its validity
• Request a refund via Moehnext’s LINE Official Account with your order number. We only refund to the account you paid from, within 14 business days of approval
• We may decline requests that don’t meet these conditions or appear to be made in bad faith, such as repeated refund requests

10.Voice mock interviews and Interview Pass

• Voice mock interviews use rounds. Every account gets 1 free round, and you can buy an Interview Pass for more rounds. The number of rounds, price and validity are as shown when you buy, counted from the purchase date. Expired rounds can't be used and aren't refunded
• Interview Pass rounds are separate from resume tailoring credits and can't be used in place of each other, transferred to another account or exchanged for cash. Typed interview practice stays free within a daily limit and doesn't use rounds
• A round is reserved when a call starts and used once we receive your first answer. If you hang up before answering, or the system fails so no answer is received, the round is returned automatically (usually right away, and within about 24 hours if the system fails)
• You can get a refund for an Interview Pass within 7 days of purchase if you haven't used any round from it, under the refund section
• Voice interviews have a daily usage limit to prevent abuse. Feedback is practice guidance, not an assessment by the company you apply to, and doesn't guarantee the result of a real interview

11.Gift credits, discounts and promo codes

• Gift credits come from promo codes issued by Moehnext. They tailor a resume just like purchased credits (1 credit per job) and expire on the date shown when you claim them
• Gift credits can't be exchanged for cash or transferred to another account. They aren't a purchase, so the refund terms don't apply to them
• Credits that expire first are always used first. Gift credits usually expire sooner, so they're used before purchased credits and your right to a refund on a purchased pack stays as described in the refund section
• The welcome gift can be claimed once per account and per email address, even if you delete your account and sign up again. Each code has its own conditions, period and limited number of claims
• Opening a link that contains a code doesn't claim it. You need to sign in and claim it yourself
• Some codes belong to creators (referrers) who work with Moehnext. The reward follows that code's terms like any other code. When you successfully use it, we record that you came from that creator for 30 days. Creators can't see information that identifies you
• A discount code lowers a pack's price under that code's conditions (eligible packs, maximum discount, minimum order, first purchase only). One code per purchase. You transfer the discounted amount and receive the pack's usual credits
• Refunds for a pack bought with a discount are for the amount actually paid, and a used discount isn't returned. If you don't transfer within 24 hours, the order expires and the discount becomes available again
• We may pause or end a code. Credits you've already claimed stay valid until they expire. Tailoring with gift credits may be paused temporarily when the system is under heavy load (purchased credits aren't affected). If a pause longer than 24 hours causes gift credits to expire before you could use them, contact us and we'll extend them
• If we find claims made in bad faith, such as creating several accounts to claim again, we may cancel unused gift credits

12.Your content and intellectual property

Your resume, data and content belong to you. You confirm you have the right to use them, and you allow us to process, store and display them as needed to provide the service, including in de-identified statistical form to improve the service.

The website, software, design, reports, document templates, brand, stamp and the mascot "Nong Mo" are our intellectual property and may not be copied or used without permission, except that you’re free to use your own tailored resume to apply for jobs.

Any feedback or suggestions you send us may be used to improve the service without obligation or payment.

13.Availability

We aim to keep the service running, but don’t guarantee it will be uninterrupted or error-free. It may pause for maintenance or for reasons beyond our control, including third-party outages.

Free services have usage limits per 24-hour period, and we may temporarily pause some services when we detect unusual use, when system load or costs exceed set limits, or to fix system problems. This includes resume tailoring, which uses credits. No credits are charged while a service is paused.

If a pause stops you from using your credits, contact us via Moehnext’s LINE Official Account. We’ll extend the validity of your unused credits, or refund the unused credits you paid for on a pro-rata basis.

14.Limitation of liability

To the extent the law allows, we aren’t liable for indirect or consequential losses, or loss of opportunity, income or data, from using or being unable to use the service, including not being invited to interview or not being hired.

Our total liability in any case is limited to what you paid us for the credits related to the event. This doesn’t limit liability that can’t be limited by law, such as for intentional acts or gross negligence, and doesn’t affect your rights under consumer protection law.

15.Indemnity

You agree to be responsible for and compensate us for any losses caused by your breach of these terms, your use of content that infringes others’ rights, or unlawful use of the service.

16.Suspension and closing accounts

You can ask to close your account at any time. Remaining credits are cancelled when the account is closed, so if you’re still eligible for a refund, request it first.

We may suspend or close accounts that break these terms. If we shut down the service entirely, we’ll give notice and refund the unused, unexpired credits you paid for on a pro-rata basis.

17.Governing law, disputes and changes

These terms are governed by Thai law. If the Thai and English versions differ, the Thai version prevails.

If there’s a dispute, please contact us first so we can try to resolve it together. If we can’t, Thai courts have jurisdiction. If any part of these terms can’t be enforced, the rest still applies.

We may update these terms and will change the "Last updated" date above. For important changes, we’ll let you know on the website or through our contact channel before they take effect. Continuing to use the service after that means you accept the new terms.

Contact us via Moehnext’s LINE Official Account.